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JK Boots Warehouse

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Are JK Boots Warehouse purchases eligible for a refund or an exchange?All JK Boots Warehouse purchases are final. These boots are sold as is. As these boots are sold as is, they are ineligible for an exchange or return.Do boots purchased from JK Boot

<ul><li style="font-weight: bold; color: rgb(0, 0, 0);">Are JK Boots Warehouse purchases eligible for a refund or an exchange?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">All JK Boots Warehouse purchases are final. These boots are sold as is. As these boots are sold as is, they are ineligible for an exchange or return.</li></ul></li><li style="color: rgb(0, 0, 0);">Do boots purchased from JK Boots Warehouse come with a Warranty?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">All JK Boots Warehouse purchases are final and come with no Warranty.&#xA0;</li></ul></li><li style="color: rgb(0, 0, 0);">If I see a sale on JK Boots, does that mean the promotion would also apply to any Warehouse Boot purchases?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">All boots for sale at JK Boots Warehouse have been discounted. No sales or promotions that are current and available on JK Boots will apply to purchases from JK Warehouse.&#xA0;</li></ul></li><li style="color: rgb(0, 0, 0);">Can I negotiate the price listed for any boots I see available?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">All boots for sale at JK Boots Warehouse have been discounted, and the prices are non-negotiable.</li></ul></li><li style="color: rgb(0, 0, 0);">I have a JK Boots gift card with an available balance. Can I use it to make a JK Boots Warehouse purchase?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">YES! You can use your JK Boots gift card to purchase at the JK Warehouse store.</li></ul></li><li style="color: rgb(0, 0, 0);">Will JK Boots repair the defect before shipping my Warehouse boot purchase?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">JK Boots will not repair boots purchased from our Warehouse deals site before shipping. However, after you&apos;ve purchased and received your boots, you are more than welcome to purchase a repair service from JK Boots. We do not offer discounts on repair services for boots purchased from our Warehouse deals site.</li></ul></li><li style="color: rgb(0, 0, 0);">How quickly will my order from JK Boots Warehouse ship?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">All boot purchases will ship within 1 - 5 business days via the shipper and at the speed chosen during checkout. The shipping speed you select does not equate to the amount of time until your boots arrive. If you select 2 business day shipping, then it&apos;s reasonable to expect your boots to be shipped and delivered to your door within 3 - 7 business days (1 - 5 business days to fulfill your order and then 2 business days to arrive). Please know that we are not responsible for any delays caused by the shipping carrier, as these are beyond our control.</li></ul></li><li style="color: rgb(0, 0, 0);">What all comes in the box with my boots?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">We package your boots nicely and include basic welcome documentation, leather laces, and tongue guards in brown, black, or redwood. The tongue guards sent will be the color that most closely matches the color of your boots.</li></ul></li></ul>

JK Boots Warehouse will always ship boot orders with signature confirmation by default. This option helps protect you, the customer, from having your packages lost or stolen. However, we provide the option of waiving signature confirmation during che

JK Boots Warehouse will always ship boot orders with signature confirmation by default. This option helps protect you, the customer, from having your packages lost or stolen. However, we provide the option of waiving signature confirmation during checkout. By waiving signature confirmation, you acknowledge your acceptance of responsibility for the delivery without verification, potentially impacting claims for lost or stolen packages.JK ships via the United States Postal Service (USPS) or United Parcel Service (UPS). You will see carrier options and shipping methods during checkout. With USPS specifically, waiving signature confirmation can impact your ability to submit a claim for lost or stolen packages. Quoted directly from the <a href="https://faq.usps.com/s/article/What-is-a-Waiver-of-Signature-What-is-Signature-Required" rel="noopener noreferrer" target="_blank">USPS website</a> regarding Waiver of Signature, &quot;If a signature is not required, any insurance claims for loss of the package is void if the item&apos;s status/scan is&#xA0;Delivered&#xA0;in USPS Tracking. However, a claim may be filed for damaged or missing contents or for service failures.&quot;<ul><li>What if the tracking information shows as delivered, but there is nothing at my door?</li><li>Your package may have been left at a safer location around/near your home.<ul><li>Check your garage.</li><li>Speak with others in your household.</li><li>Check your mailbox; packages may arrive separately from your normal mail receptacle/location.</li><li>Check your porch.</li><li>Check areas around your home that are protected from the weather.</li><li>Check areas out of street view, such as a rear entrance, back patio, etc.</li><li>Check all exterior doors or locations around your home that are not listed.</li><li>Check to see if your package was accidentally delivered to a neighbor.</li><li>If you live in an apartment building, check with the office/facility manager.</li><li>Wait 24 hours to see if the package arrives. Sometimes, a delivery driver will scan something as delivered only to complete delivery the following day.</li></ul></li></ul>If, after 24 hours, your package has yet to be delivered, use the following guidance<ul><li>USPS - United States Postal Service<ul><li>Submit a <a href="https://emailus.usps.com/s/package-inquiry?_gl=1*kgd152*_gcl_au*ODMzNjg2NDU2LjE3MTQ2NzM4MDM.*_ga*MTAwMjgzOTYuMTcxNDY3MzgwMw..*_ga_3NXP3C8S9V*MTcxNDY3NzgwNS4yLjEuMTcxNDY3OTk0MC4wLjAuMA.." rel="noopener noreferrer" target="_blank">Service Request</a> with your local post office. Please wait until USPS has addressed your request before contacting JK Boots Warehouse regarding a lost/stolen package.</li><li>If your service request with USPS proves fruitless, contact JK Boots Warehouse, and we will file a claim on your behalf. Please know that with USPS, you can only submit a claim within a specific time frame. You can review all the information regarding claim submission for insured packages <a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Lost or stolen packages shipped without signature confirmation, as requested by the customer, are ineligible for a claim. JK Boots Warehouse is not responsible for replacing or reimbursing orders under this condition.</li></ul></li><li>UPS - United Parcel Service<ul><li>Contact <a class="fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">customer service</a>, and we will file a claim for you. UPS claims must be submitted within 60 days of the scheduled delivery for packages that have been lost or damaged.</li></ul></li></ul><hr><ul><li style="color: rgb(44, 130, 201);">What if my package and boots arrived damaged or missing items?</li><li>Please get in touch with <a class="fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">customer service</a> as soon as possible.&#xA0;<ul><li>Please provide a full description of the damage done and what is missing.</li><li>You must submit a full array of pictures of the package (all six sides, top, bottom, etc). The images must include the shipping label with the sender and addressee&apos;s names and addresses.</li><li>You must also submit images of the damage done to the boots.</li><li>Please save the original packaging and everything included until your claim is settled; failure to do so will result in a claim rejection. Please store the damaged package and items in their current condition until the investigation has been completed and a determination has been made.</li><li>JK Boots Warehouse will submit a claim on your behalf.&#xA0;</li></ul></li></ul><hr>&#xA0;Carrier Contact Information<ul><li style="text-align: left;"><a class="fr-strong" href="https://www.usps.com/help/contact-us.htm" rel="noopener noreferrer" target="_blank">United States Postal Service - USPS</a><ul><li style="text-align: left;">1-800-ASK-USPS (800-275-8777) Mon - Fri / 5:00 a.m. - 5:30 p.m. Pacific</li><li style="text-align: left;">1-800-222-1811 (International Shipments)</li></ul></li><li style="text-align: left;"><a class="fr-strong" href="https://about.ups.com/us/en/contact-us.html#:~:text=Customer%20Service,%2D888%2D742%2D5877." rel="noopener noreferrer" target="_blank">United Parcel Service - UPS</a><ul><li style="text-align: left;">1-888-742-5877</li><li style="text-align: left;">1-800-833-0056 (TTY/TDD Access for hearing impaired)</li><li style="text-align: left;">1-800-742-5727 (International Shipping)</li><li style="text-align: left;"><a class="fr-strong" href="https://www.ups.com/us/en/support/contact-us.page" rel="noopener noreferrer" target="_blank">UPS Customer Help and Support Center</a></li></ul></li><li style="text-align: left;"><a class="fr-strong" href="https://www.dhlsameday.com/pages/about/contact.aspx" rel="noopener noreferrer" target="_blank">DHL International Service</a> - (We rarely use DHL for international shipping, but if you live outside of the US and we shipped your order via DHL, click the link and select your country to be directed to DHL support for your location)<ul><li style="text-align: left;"><a class="fr-strong" href="https://www.dhlsameday.com/pages/about/contact.aspx" rel="noopener noreferrer" target="_blank">DHL Customer Service</a>&#xA0;</li></ul></li></ul>

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